Terms and Conditions
Shipping Policy and Liability for Damage
Todd McPhetridge requires the customer to refuse delivery or note damage upon receipt if an item is in condition not suitable or possibly not suitable for use. Failure to sign a delivery receipt as damaged removes Todd McPhetridge and the delivering carrier from any liability. If your package arrives damaged please contact us immediately. If you suspect damage to the items inside, make a claim with the shipper, and contact us. We will then determine the necessary action for replacing your damaged product.
Replacement Items for Damaged / Defective Products
Unfortunately, sometimes packages arrive damaged, defective, or missing parts. All replacement products are shipped standard ground delivery (regardless of the initial shipment type) unless the customer chooses to pay for the difference in expedited shipping.
If your item was sent via freight truck and it was signed and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, or loss in this situation, replacement parts must be issued.
If an order is refused at time of delivery due to damage, Todd McPhetridge will resend a new package out as soon as the damaged item is returned to our facility.
Return Policy and Credits
ToddMcPhetridge.com is committed to providing a quality product with fast and efficient service. If you are not happy with your order, we will refund you the total product costs that you were charged minus shipping costs. This policy applies as long as the items are returned within 7 days after the merchandise is received and not opened. Anything ordered in the "Fine Art" category are not eligible for returns since they are made to order items.
Orders returned do not receive shipping reimbursements and are charged the actual shipping costs to and from our facility. If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Todd McPhetridge shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. Todd McPhetridge shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Todd McPhetridge will immediately issue a credit to your credit card account in the full amount of the charge and notify you of the canceled order.
Canceling a Recently Placed Order
As long as an order has not been processed your order may be canceled. Orders cannot be canceled by email, by message, or after they have been shipped. Please be certain about your order as often times it is impossible to stop a shipment that already has a tracking number placed on it.
All orders are subject to a 3% fee for any canceled order. The purpose of this fee is to recover any bank charge fee related to the transaction. This fee will not apply to any returned merchandise or merchandise a customer receives in damaged condition. This fee is not a restock fee.
There is a 20% restocking fee associated with returned merchandise. Please contact us before returning merchandise to obtain the correct return address for your package. If the returned package is shipped to the wrong address or to the wrong facility an extra shipping charge may be subtracted from the customers refund. Refunds may be issued by check or credit card reimbursement. Returns must be made within 7 days after merchandise is received.
From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad, email newsletter or other marketing material. To take advantage of these offers a promotional code must be used when ordering. Customers can not use more than one promotional code per order. This means you can not take advantage of two different promotional offers for the same order.